Summary
Digit Plus is strongly committed to respecting the privacy of all people who use our websites and to protect any personally identifiable information we may collect on our websites, use as part of our data collection process, or that you may choose to share with us in our stores, over the phone, email or otherwise. This personal information is used or used in accordance with the terms and conditions of this Privacy Policy, which are part of and incorporated into the Website Terms of Use.

Privacy

: submit your request
By placing an order for products through our website, you confirm that you intend to enter into a contract with us to purchase those products

You can place an order for your products on the website by clicking the "Confirm Order" button at the end of the payment process

During the payment process, you will be asked to complete your payment details

You must complete all fields indicated as mandatory (including providing us with a valid email address for the phone number).

We will then send you an email confirming the receipt, details of your order and delivery costs that will be added to the purchase price (if applicable).

We will not sell your personal information to third parties however, we may share specific customer information with the following third parties:
Our group companies -
Our franchisees -
Companies such as payment service providers, storage providers and delivery companies for the purposes of processing your payments and managing your order, including delivery and returns-

. Buyers and their advisors after selling all or part of our business, so that they can continue to provide services to you-

. Government bodies or other authorities if necessary to comply with regulations or the law or to assist in law enforcement, or to protect our property and other rights-
Agencies that help us collect statistics about site traffic, sales, demographics and other business information to enable us to tailor our services to you and other customers

:note
Completing your online payment or confirmation email does not constitute our acceptance of your order. We will only accept your order upon receipt of full payment from you

You can review your applications and their current status at any time by visiting our website and clicking “Login” followed by selecting Track your order.

If for any reason we are unable to supply you with the products you have ordered, we will not process your order and will inform you accordingly. If you have already paid for the products, we will give you a full refund as soon as reasonably possible

: delivery / collection
You will be asked to choose a specific store that suits you

Note that you may only pick up from a specific store of the same brand as the products being purchased
If you choose delivery, please note that delivery fees and timelines vary depending on the type of products ordered, the service you choose, and the delivery address
We will do our best to either deliver the products to your address by the estimated delivery date specified in the order confirmation email
If we are unable to meet the estimated delivery date, we will contact you as soon as possible with the revised estimated date. We will let you know when the order is ready for collection or when it is delivered to your address, as the case may be.
If you specify delivery to your address and no one is at the specified address at the time of delivery, our courier company will contact you to arrange re-delivery. Products will only be left with a third party (such as a maid or maid) with your express authorization.
All risks in the Products you order (including the risk of loss and/or damage to the Products) pass to you when they are delivered to the delivery address specified on your order.
From time to time, the supply of your products may be delayed or denied for reasons beyond our control (such as material shortages, import delays, or higher than expected demand). In this case, we will do our best to keep you informed but will have no liability to you for such delay or failure.

:Cancellation, Return, Refund and Replacement
If you wish to cancel your order, you can contact our customer service department during business hours and within one hour of placing it

:note

We cannot accept cancellations outside of these periods as the order will be processed and only after that it can be canceled through the returns/refunds process.

 

If you paid by credit or debit card, and you cancel in accordance with this paragraph, we will cancel the authorization or process the refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to reflect on your account

 

If you wish to return your order for a refund or exchange of certain products, you must inform us within 15 days of receiving your order and in the same condition it was provided, in its original packaging with a copy of the relevant invoice

 

Any items that were provided free of charge together with the related products must also be returned

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Subject to the exceptions below, where you return your order or wish to exchange certain products, we will process refunds upon receipt of returned/exchanged products, excluding any delivery charges you paid. For an exchange, you will either need to place a new order for delivery

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In the event that merchandise is defective, damaged, or incorrectly supplied, we may offer you a replacement or replacement product or will refund you the full amount, including any delivery fees you paid. In any case, you must return the defective, damaged or incorrect products to us as soon as possible

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You should take good care of me